Ziggy Terms of Service

Effective date: September 20, 2026
Contracting entity: Alchemy Agentic, doing business as Ziggy ("Ziggy," "we," or "us")
Business address: Nashville, Tennessee, United States
Contact: support@ziggyzaggy.ai

1. Agreement and eligibility

These Terms govern your access to Ziggy's website, Console, APIs, and related services. By affirmatively accepting these Terms, you agree to them. If you act for an organization, you represent that you have authority to bind it, and "you" includes that organization. You must be at least 18 and legally able to enter this agreement.

A separately signed agreement controls over these Terms where they conflict. A data processing agreement controls the processing of customer personal data to the extent specified in that agreement. The Privacy Policy explains our personal information practices.

2. The service

Ziggy provides AI-assisted conversations, specialist-agent coordination, app context and memory, integrations, and configured workflows. Available features depend on your plan, configuration, integration, and service availability. Examples and demonstrations illustrate possible uses and are not guarantees that a feature is enabled for your account.

We may improve or change the service. We will provide reasonable notice of changes that materially reduce a paid service during an agreed subscription term, except where urgent security, legal, or provider circumstances require faster action. Beta and experimental features may change or be withdrawn and may require separate terms.

3. Accounts and app-owner responsibilities

Provide accurate account information, protect credentials, restrict access to authorized people, and notify us promptly of suspected unauthorized access. You are responsible for your organization's use of the service and for the apps, content, and integrations you connect.

You must have the rights and permissions needed to provide data to Ziggy and instruct its processing. You are responsible for your app's user notices, consent where required, lawful collection, and responding to your users' requests. Do not submit regulated or highly sensitive information unless we have expressly agreed to support it under appropriate terms and controls.

4. Agent actions and your control

You choose the integrations, permissions, and supported approval or automation settings for your app. You authorize Ziggy to process requests and perform actions within that configured scope. Review permissions before enabling tools that can modify data, communicate externally, or affect production systems.

AI responses and recommendations can be incomplete or wrong. You are responsible for appropriate review, testing, backups, and release decisions before relying on generated code, advice, security findings, or automated actions. A security scan is not a certification or guarantee of security. Ziggy is not a substitute for professional legal, medical, financial, or other regulated advice. Do not use it as the sole basis for decisions with significant effects on individuals.

5. Your content and generated output

As between you and Ziggy, you retain your rights in the content you supply. You grant us a limited right to host, copy, process, transmit, and display that content as necessary to provide the service under your instructions and the applicable agreements, including through service providers.

To the extent permitted by law and any applicable third-party rights, we assign to you any rights we may have in output generated specifically for you. Output may not be unique, may resemble output provided to others, and may not qualify for intellectual property protection. You are responsible for reviewing output and ensuring your intended use respects others' rights.

This clause does not transfer ownership of Ziggy's software, platform, brand, general methods, or pre-existing materials. The training-data export pipeline is intended to support app owners training their own open-weight models in the future; it does not promise a currently available training or hosting service. Any such capability will require owner instructions and agreed terms covering authorized app datasets, export destinations, model licenses, artifacts, ownership, and permitted uses. These Terms do not grant blanket permission to train general models on customer content.

6. Acceptable use

Do not use the service to violate law or others' rights; distribute malware; gain unauthorized access; steal credentials; abuse or harass people; exploit children; impersonate others deceptively; or knowingly provide unlawful content. Do not bypass access restrictions, interfere with service operation, evade agreed usage limits, or test systems you do not own or have permission to test. Security research on Ziggy itself requires an agreed scope.

You may not resell access in a manner inconsistent with your agreement. Authorized use of Ziggy within your own app is permitted within the scope of your plan and integration agreement.

7. Third-party services

Ziggy may depend on or connect to authentication, hosting, AI, voice, repository, and other third-party services. Their availability, licenses, and restrictions may affect particular features. You are responsible for accounts and permissions you supply to integrations. We remain responsible for our obligations under our agreement; use of a provider does not remove those obligations.

8. Fees, usage, and cancellation

If you purchase a paid service, the order or checkout must disclose the price, billing period, included usage, overage rules, taxes, renewal terms, and cancellation method before you agree. You authorize only the charges disclosed and accepted in that purchase. Free access does not by itself authorize payment.

Unless your order states otherwise, you may request cancellation by emailing support@ziggyzaggy.ai. Mandatory consumer rights and any written refund commitments continue to apply.

9. Suspension and termination

We may restrict or suspend access where reasonably necessary to address a material breach, security threat, unlawful activity, or legally required restriction. Where practical, we will explain the reason and allow an opportunity to resolve the issue. You may stop using the service and request account closure through support.

On termination, your right to use the service ends, and any properly incurred unpaid charges remain due. Data access, export, retention, and deletion are governed by the applicable agreement and Privacy Policy.

10. Confidentiality

Each party will use the other's non-public business information only to perform or exercise rights under this agreement and will protect it with reasonable care. Disclosure is permitted to personnel and providers who need it for that purpose and are subject to appropriate confidentiality duties, or when legally required. These duties do not cover information already lawfully known, independently developed, publicly available without breach, or lawfully received from another source.

11. Service warranties

We will provide the service with reasonable care and skill. Except for express commitments in an applicable agreement and rights that cannot be excluded by law, the service and AI output are provided "as is" and "as available." We do not promise uninterrupted operation, error-free outputs, a particular commercial result, or identification of every bug or security issue. To the extent allowed by law, other implied warranties are excluded.

12. Liability

To the extent permitted by law, neither party is liable under this agreement for indirect, consequential, special, or punitive damages, or lost profits, arising from use of the service.

Nothing in these Terms excludes liability or limits a remedy that applicable law does not permit to be excluded or limited.

13. Disputes and governing law

Please first contact support@ziggyzaggy.ai so we can try to resolve a dispute informally. These Terms are governed by Tennessee law, excluding its conflict-of-law rules. Subject to mandatory applicable law, disputes will be brought in the state or federal courts serving Nashville, Tennessee. Mandatory rights and protections in your jurisdiction remain applicable. These Terms do not require arbitration or waive class-action rights.

14. Changes and general terms

We may update these Terms with notice appropriate to the change and applicable law. Material changes requiring renewed agreement will be presented for acceptance. Changes will not retroactively alter an existing dispute. The current effective date appears above.

Neither party may transfer this agreement except with the other's consent or as part of a legitimate merger, reorganization, or sale of the relevant business, subject to applicable law and contractual protections. If a provision is unenforceable, the remaining provisions continue in effect. A failure to enforce a provision is not a waiver. These Terms and any applicable order or signed agreement constitute the agreement concerning the service.

Questions and notices: support@ziggyzaggy.ai, or the business address above.